Frequently asked questions.

Once your booking is confirmed, the price paid will include either a one-way transfer or a return transfer, depending on your booking preferences. A return ticket covers both the arrival and departure journeys for the selected route. Shared shuttle services are priced per passenger, while private vehicles like taxis and minibuses are priced per vehicle.

The total price paid is all-inclusive and covers all gratuities and tolls, eliminating the need for any additional tipping to your driver. Please note that additional charges may apply for services such as child seats (where available), excess luggage, and sports equipment.

Airport Transfer Copenhagen is an online booking agent, so once you have completed your booking, the details are sent electronically to one of the local suppliers in your destination. The contract is then between yourself and the supplier. The supplier then verifies the details on the booking, and if all the information is accurate, the transfer will be provided in compliance with our Terms and Conditions. So, it’s very important that you provide the correct information when booking. Please contact offer@airporttransfercopenhagen.com if you have any questions or need assistance.

Our booking voucher is generated and emailed to you once you have completed your reservation. It is your responsibility to carry the booking voucher with you on the day of travel, either in printed form or on your mobile device. Failure to possess a copy of your voucher during your journey may lead to the local supplier declining to provide service. The booking voucher contains the passenger’s primary name, the pricing information, and the route details from the initial pickup location to the final destination, along with arrival and departure instructions and contact information for the local supplier.

Private transfers: Our team at Airport Transfer Copenhagen will make every effort to provide you with a seamless door-to-door service. In certain situations, local regulations may prevent us from offering this service, in which case our drivers will ensure your drop-off and pick-up at the nearest accessible location.

Shared shuttle transfers: We strive to offer a door-to-door service for shared shuttle transfers whenever possible. However, we do not offer shared shuttle transfers to private addresses, villas, timeshare apartments, rural hotels, or campsites — our suppliers can drop you off at a nearby hotel instead; kindly specify this as your destination when booking. For any inquiries, contact offer@airporttransfercopenhagen.com.

Instructions for finding your transport are included on the booking voucher, which is generated electronically at the time of booking. You must carry the booking voucher with you because it is crucial for meeting the supplier representative or driver. Airport Transfer Copenhagen cannot be held responsible for any unsuccessful transfers resulting from the absence of the booking voucher. If, for any reason, you are unable to locate the driver, please call the telephone number provided on your booking voucher. Please be aware that no refunds will be issued in any situation where you cannot demonstrate that you made efforts to contact the supplier.

Don’t worry — we provide a 60-minute wait time for your convenience. Delays can occur unexpectedly, and we understand this. Our drivers track your train or flight using the information you provide during the booking process, which allows them to adjust the pickup time accordingly. In the rare event that your pickup is significantly delayed and our driver is unable to wait, we will promptly contact you and offer an alternative solution. You can reach us at offer@airporttransfercopenhagen.com for any further assistance.

After you have booked a ride with Airport Transfer Copenhagen, the credit card is charged within 24 or 48 hours. Once the ride has been booked, we reserve the funds on your credit card with a pre-authorisation. If you cancel a ride without any cost charged, the authorisation is reversed automatically and the credit card will not be charged.

Our pricing for Airport Transfer Copenhagen includes all taxes, gratuities, and fees, and it is determined based on the type of vehicle.

The maximum number of passengers who can travel is highlighted under each class in our fleet section. Please contact us at offer@airporttransfercopenhagen.com for more information.

Simply enter your email address and then tap on “Forgot Password”. A link to reset your password will be sent to your email. Click the link in the email and change your password. If your password hasn’t been updated, please contact our support at offer@airporttransfercopenhagen.com.

To update your email address, name, phone number, and password: sign in to your Airport Transfer Copenhagen account, navigate to the “Edit Profile” section, and make the changes you need. If you encounter any issues, please reach out to our support team at offer@airporttransfercopenhagen.com.

You can inform or ask at the local lost property department — the driver will hand in any items left in the vehicle at the lost-property department at the end of their shift. You are also welcome to contact us directly and we will help.

Simply send an email to offer@airporttransfercopenhagen.com, specifying your incorrect address and the correct address. Your address will be promptly updated in our system.